Service Support
Scientific and technological innovation is the cornerstone and driving force of a company's long-term development. Persistent research and development and innovation is an important reason for MECRU to be in the forefront of sand and stone crushing and screening industry. According to the customer feedback collected and the development of the industry, MECRU will upgrade and improve its products every year.
MECRU has a perfect pre-sale, sale, after-sales service, is committed to providing excellent service for customers. From international trade marketing and promotion to international trade negotiations, and to technical service and after-sales support, MECRU has gradually established its own trade service system, serving many countries and regions at home and abroad.
PRE-SALE
Before sales, the technical experts of MECRU Heavy Industry will conduct field investigation and determine the model and specification of the equipment according to the actual needs of customers. We can also design and customize according to the special requirements of customers, and provide customers with the process of production line design, design a satisfactory and reasonable production line for customers. And can train the relevant technical personnel for customers, so that they master certain technical knowledge and machine maintenance skills.
IN SALE
In the sales process, MECRU heavy labor union always track the production process of products, while ensuring product quality, shorten the production cycle as far as possible, and pay attention to the acceptance of products. In addition, on-site installation planning will be carried out according to the design drawing, and the installation of host and related supporting equipment will be guided. After installation, check and debug the equipment to ensure that its operating characteristics meet production requirements.
AFTER SALE
MECRU Heavy Industry has a complete spare parts library, and provide high quality original spare parts fast supply service, so that your production line continues to run, avoid downtime loss. All products of MECRU Heavy Industry enjoy free warranty service for the whole machine within 12 months from the date of spontaneous delivery. Intimate after-sales service will actively and quickly solve the problems you encounter in production.
